I offer career coaching to help people international development; have written books and teach classes about international development.

Which World Leaders Care about their People In the COVID Crisis?

These four women lead people-centered governments

Do you share this dream?

When you dream of the world that you want to live in, do you dream of a world in which everyone thrives; and in which everyone has a say in matters that affect their daily lives? Do you yearn for what my Ugandan colleagues wistfully sigh about Rwanda, “Oh, they have a people-centered government.” They have a government that cares about them.

Is it really asking too much to not have barrel bombs dropped on you or to be able to feed your children?

I have spent years looking for examples of governments that actually care about their people.

During this coronavirus crisis it is crystal clear which leaders truly care and which don’t. Are we surprised that women are emerging as the most important leaders in the world in this crisis?

What distinguishes an extraordinary leader?

1. They can solve seemingly impossible or intractable problems.
2. They care. Compassion and a common sense of humanity shine through in what they do.
3. Thus they inspire and give hope.
4. They listen.
5. They show courage in their convictions.

Why is this so earthshakingly important?

We are in for a roller coaster ride. I believe that humanity will face more intense and more frequent challenges. The typhoons, floods and droughts will be more dramatic; as will be the protests, refugee flows and the clash as tyrants try to silence the rising voice of the people. We will need real leaders; and we will need a shift in attitude – not expecting leaders to solve the problems but each of us stepping up to be a change-maker – injecting new life into democracy. When the people lead, the leaders will follow.

Chart made by Ann McLaughlin from data from John Hopkins University Mortality Analysis

The numbers speak for themselves. The countries with the low COVID deaths are women led.

These women light the path.

1. Jacinda Ardern, Prime Minister of New Zealand

Jacinda Ardern was born in 1980 and was raised in a Mormon family. She eventually left the Mormon Church because she could not reconcile the church’s position on gayness. Ardern is one of the world’s youngest leaders but quickly rising stars.

She gained world attention in March 2019 after fifty-one people were shot and forty injured at two mosques in Christchurch. The photo of Ardern in hijab embracing a grieving Muslim woman went viral.

credit: Mamamia.com.au

Within ten days, Ardern took decisive action. New Zealand banned all semi-automatic weapons and assault rifles. People around the world took note of both her compassion – her sense of shared humanity – and her no-nonsense firmness.

Ardern has been just as effective with the COVID crisis. She is adored and hailed as a communicator for getting on Facebook Live, apologizing for her informal attire saying she had been running after her toddler, to explain to New Zealanders why she was instituting a full lockdown early on in the crisis and what they must do. Her message was clear: “I care; by doing this we can save lives”.

New Zealand, a country of five million, has had 1,528 infected with COVID, only 22 deaths and 1,484 have recovered. They have been able to lift their lockdown and re-open businesses with social distancing but have not opened their borders.

This is what I call “a people centered government”: a government which can solve the crucial problems; a leader who truly cares, listens and inspires.

2. Angela Merkel, Germany

Angela Merkel, born in 1954, has her doctorate in quantum chemistry. People point to her background in science to explain how logically she tackles problems, how she leads with a steady hand, whether it is the EU bailing out Greece or looking at the science essential in solving the coronavirus crisis.

Merkel shifted her career from scientist to politics after the fall of the Berlin Wall. She has been the Chancellor of Germany since 2005 and has served as the leader of the Christian Democratic Union (CDU) from 2000 to 2018. She is widely seen as the de facto leader of the European Union and the “Free World”.

Is this what it looks like to be the Leader of the Free World?
credit: Jesco Denzel/German Federal Government via AP

Is this what it means to be leader of the “free world”?

Like Jacinda Ardern, Merkel has courage: on August 31, 2015, Merkel declared “wir schaffen das” (we can do this) – we can take in Syrian refugees when other European countries were lining their borders with rolls of barbed wire. In 2015 and 2016, Germany welcomed almost a million Syrian refugees.

Like Ardern, compassion was at the center of her decision. “It was an extraordinary situation and I made my decision based on what I thought was right from a political and humanitarian standpoint,” she told the Welt am Sonntag. “I’d make all the important decisions of 2015 the same way again.”

Her steady hand and scientific thinking have served her well in the COVID (SARS-CoV-2) crisis. Her deliberate probing of information and her cautious consultation with experts are central to how Merkel operates. No grand standing; no nonsense. Over three decades of steady leadership Merkel has earned the trust of the German people. In the COVID crisis, they trust her to tell them the truth about what they face and what they must do. She has inspired her people and has led them through the crisis.

3. Tsai Ing-wen, President of the Republic of China – Taiwan

Tsai Ing-wen is Taiwan’s first female president; with a law degree from both National Taiwan University and Cornell University and a doctorate degree from the London School of Economics and Political Science. Born in 1956, Tsai Ing-wen is the youngest of eleven children.

Her first term in office, 2016 to 2020, she took some courageous positions: green energy (she was then accused of causing an electricity shortage) and Taiwan was the first Asian government to support gay marriage.

Her most courageous positon, though, won her a landslide re-election in 2020: when China was tightening down on pro-democracy demonstrations in Hong Kong and Taiwan wondered if China would crush Taiwan’s democracy, Tsai Ing-wen declared, “I stand with democracy…and I stand with freedom.” Like Merkel, Tsai Ing-wen stood up to authoritarian leaders’ bullying.

Like Ardern and Merkel, Tsai Ing-wen has ushered her country through the COVID crisis. Tsai Ing-wen excels at the problem solving aspect of leadership. To fight the virus, Tsai Ing-wen launched the Central Epidemic Command Center to handle prevention measures. She is a conscientious, list-making leader like Hillary Clinton who loved drafting policy proposals or Elizabeth Warren who has a plan for everything. Tsai Ing-wen introduced 124 (!) measures to prevent the spread of the coronavirus. She listened to her vice-president who is an epidemiologist.

Taiwan, so close to China, the center of the pandemic, closed its borders. Taiwan was able to keep its economy open because they were so disciplined about taking temperatures and providing hand sanitizer at the door of business establishments. Having learned from the 2003 SARS outbreak, they instituted contact tracing and mobile SIM-tracking to identify and ensure those in quarantine were actually abiding by the rules. Their diligence has paid off: only 443 cases; and 7 deaths. Explains Tsai Ing-wen, “This success is no coincidence. A combination of efforts by medical professionals, government, private sector and society at large have armored our country’s defenses.”

credit: Voice of America

4. Katrín Jakobsdóttir, Prime Minister of Iceland

To be briefer here: Iceland, led by 44 year old Katrín Jakobsdóttir, has also earned attention for its extremely low COVID infection and death rates. Iceland’s secret to success is testing, tracing and quarantine. Jacobsdottir attributes their near elimination of the virus to their preparation – “In January, we knew the virus was coming” – and the close collaboration of public health officials and Icelandic biotech firm, deCODE Genetics. They test people who do not have symptoms.

Iceland never imposed a lockdown. Hardly anyone wears a mask. This is not to say that we should not be doing these things. What Iceland demonstrates is that the way you prevent an epidemic is pre-emptive action; you catch it before it spreads. It is again a woman, who has cared enough about her people, to beat the coronavirus.


When I saw that photo of Jacinda Ardern’s heartfelt embrace of the grieving Muslim woman, it touched a longing. I want such a leader! Once I put my finger on that longing, I knew it is something that I must help create. I now knew where to aim my arrow.

When democracy itself is under attack, it is heartening to see the emergence of “people centered governments” where people matter, where their voices are heard and their needs heeded.

When I am asking God, “How will we ever get through this extremely challenging time?” I am grateful that there are women who are showing us what a people centered leader is: one who can solve the problem; who cares, inspires, listens, has courage and collaborates. I have this dream that we build a world in which everyone thrives. These remarkable and effective women share this vision so my confidence is renewed that we will realize this dream.


Fascinating to see John Hopkins University data on all countries of the world:

Belgium has extremely high COVID death rates and Belgium is women led. So does this shoot down my comments that women led countries often are more people-centered? This controversy about Belgium has been written about widely. Belgian officials say they are counting in a way that no other country in the world is currently doing: counting deaths in hospitals and care homes, but including deaths in care homes that are suspected, not confirmed, as Covid-19 cases.

This article was written in late June/ early July 2020 by Ann McLaughlin.

Continue Reading Which World Leaders Care about their People In the COVID Crisis?

You want to help Syrian refugees? 3 important ways to help in the MENA region

As Director at NGOabroad: International Careers and Volunteering, daily I have many conversations with people who would like to volunteer in our Syrian refugee programs in Lebanon or Jordan.

I am heartened by the multitude of people who would like to help…by the Europeans especially who have welcomed Syrians, Iraqis and Afghanis into their communities; the Germans who share dinners; the Danes, the Dutch, the French, the Portuguese, the Spanish, the Swedes,, the Finns, the Brits…the many Europeans who have opened their hearts and have helped refugees in their community. I am heartened by the Pennsylvania high schooler who I talked to who scurries around gathering houseware and bedding for incoming refugees.

I am grateful that as a world, we are beginning to learn about Islam and the Muslim world. There is a giant uptick in students studying the Middle East and Arabic.  But from my bird’s eye perch, there are some important targets most people are totally missing regarding the MENA (Middle East and North Africa) region.

1. Disempowering autocrats like Bashir Assad
Five million Syrians fleeing Bashir Assad’s barrel bombs indeed was a crisis. But I believe where our focus needs to be is making sure there are no more Bashir Assads. It was a Kenyan human rights colleague who taught me this: “Yes, all the Kenyan human rights activists were jailed and tortured under Moi. In prison, we planned: “When we get out, we must push for a new constitution that devolves power from Nairobi so there is not so much power in one person’s hands.”

If we do not prevent authoritarian leaders all over the world, we are consigned to play whack-a-mole. We need to build a world where people power disempowers autocrats. We need more political science majors and activists. But do NOT go to dangerous countries!  I recommend reading Human Rights Watch and Amnesty International reports. Learn about Giulio Regeni. In countries where critics and the opposition are jailed or killed this is a delicate line to walk.  We must be cautious.

2. What were the people fighting for in Arab Spring?

85% of the people coming to me to volunteer with Syrian refugees do not know what the Arab Spring was.  The Arab Spring birthed the Syrian revolution which Assad brutally suppressed.  The Arab Spring was both political – a fight against corruption and human rights abuses e.g. Egypt is a police state – and a fight for economic justice.

The Arab Spring was ignited in Tunisia when Mohamed Bouazizi immolated himself in protest against government harassment for selling fruit to feed his mom, uncle and six siblings on US$140 per month. (His dad had died when Mohamed was three so he was the bread-winner.) Mohamed had a university degree but unemployment in his town was 30% thus selling fruit on the street was his best option. Protests spread to Libya, Egypt, Yemen, Syria and Bahrain to overthrow oppressive rulers who did nothing to improve the standard of living or economy.  

In 2011 when the Arab Spring spread, Egypt had an unemployment rate of 11.85%. When I talked to Karim the other day, he totally got it.  His family, as Coptic Christians, fled Egypt in 1995. “Yeah, my cousin in Egypt feels so hopeless. He has a university degree in Computer Sciencebut there are no jobs. He is an Uber driver.”

If we could take the passion directed towards Syrian refugees and direct it toward generating jobs, the entire MENA (Middle East and North Africa) region would cheer, as would the entire world. We need more people to mentor grassroots, scrappy entrepreneurship not glitzy, corporate entrepreneurship aimed at working in technology or Silicon Valley.  We need jobs generators….everywhere in the world.

“It’s the economy stupid” is the slogan that makes or breaks elections in the US… and everywhere because feeding your family is THE most important issue all over the world.

3. Don’t take someone’s job

Studying the Middle East and Arabic? Where are you thinking of getting a job after college -the MENA region? Given the high unemployment rates, please leave those jobs for the people there. At NGOabroad, I also do international career counseling. Let’s talk about where your skills are needed.

4. Conclusion: so what to do?

I thank the many people who have helped refugees, either in the Middle East or in your home country.  I just want us to take this to the next step:  more than studying Arabic or the Middle East.

a. I propose that people study entrepreneurship or economics so they can help generate jobs or mentor people in the MENA region on small business skills.

b. I propose that people study political science and activism – but do not even think of doing such organizing in-country – but at a distance due to safety concerns.

Let’s build a world where there are not leaders dropping barrel bombs and where everyone is prospering.  Then people will not be fleeing their homes. Let’s move to prevent refugees.

Continue Reading You want to help Syrian refugees? 3 important ways to help in the MENA region

Want to volunteer in Lebanon helping Syrian refugees? What do you know about Lebanon?

As Director at NGOabroad: International Careers and Volunteering, daily I have many conversations with people who would like to volunteer in our Syrian refugee programs in Lebanon or Jordan.

97% of the people who I talk to who want to volunteer in Lebanon do not know essential background. Does this offend the Lebanese?

This is a beginners’ guide because I find this is what most people need.  It is difficult to tell the complex, convoluted history of this region in a simple way.  Hopefully this will inspire further reading.

1.  Protests of autumn 2019 and 2020

When I talked to people who wanted to go in the autumn of 2019, most people did not know of the fireworks which were going on at that time and thus did not know why I was so concerned about safety.

In autumn of 2019, protests erupted in Lebanon, Iraq and Iran over much the same issues that prompted the Arab Spring – corruption, high unemployment and a government that does not care about the people’s needs.  Lebanon ousted their Prime Minister Saad Hariri. Iraq was firing live bullets to suppress their uprising. 420 were killed and 17,000 injured. Donald Trump and Iran were rattling sabers after Trump ordered an air strike in Baghdad which killed Qasem Soleimani, Iran’s Islamic Revolutionary Guard Corps commander. My colleagues in Jordan and I wondered if Iraq protests and the American-Iranian tension would escalate and the entire region was going to meltdown.

2. Does ignorance about Lebanon offend the Lebanese?

97% of the people who I talk to who want to volunteer with Syrian refugees in Lebanon know only one thing about Lebanon: “One out of four people in Lebanon are Syrian refugees.” They do not know anything about Lebanon itself. Here are some key things to know:

~ Lebanon had a brutal, bloody civil war from 1975 to 1990.

~ One million fled which was 1/3 to ½ of the country.

~ There are more Lebanese outside Lebanon, the diaspora, than inside.

~ Lebanon and Syria have had a strained relationship. Syria occupied Lebanon from 1976 until 2006 when Lebanese Prime Minister Rafic Hariri was assassinated by a car bomb in Beirut.

~ Bashir Assad learned his dirty tricks from his father Hafez al-Assad, who ruled Syria for almost 30 years and is said to have ordered Harari’s murder.

~ So when you set foot into Lebanon to help Syrian refugees, be aware of all that has gone on.

We don’t know what way Lebanon will head:

~ Read about Lebanon’s power sharing between Maronite Christians, Sunni Muslims, and Shia Muslims

~ Read about Hezbollah.

~ Read about how Lebanon may default on their IMF loan. When a country defaults the subsequent “austerity measures” can be brutal. How will those impact people who are already financially strained and furious about the WhatsApp tax which triggered the street protests?

3.  Does our ignorance about Jordan offend them?

If it does, they are too polite and gracious to tell you it directly. But the Jordanian medical director who works with Syrian refugees said: “Ann, Jordan is an educated country. We have many nurses and .doctors.” (The director of the Syrian organization which we work with in Lebanon is a neuro-surgeon.)

To me, the most important thing to understand about Jordan is that it is a monarchy. There is a very fond relationship between the people and Queen Rania and King Abdullah. The Queen and King are involved in community life and from what I have witnessed and been told, truly care about the people.

But where do many Westerners miss the mark? As a monarchy, Jordan is not rebellious or critical of the government. Change happens from the top down, not the bottom up.

4. Does our colonialism and foreign policy offend the region?

~ The region, I think, is sick of being considered the oil spigot for the West.

Read The Seven Sisters: The Great Oil Companies and the World They Shaped by Anthony Sampson about how the seven oil companies each claimed dominion of certain parts of Middle East.

~ Donald Trump pulled US troops out of northern Syria thus no longer protecting the Kurds who had died fighting as our allies against ISIS. They did our dirty work, 11,000 Kurds died fighting ISIS for the US. But then, Trump transferred those troops to protect the oil fields. Yikes, I thought, this is just the attitude –“We don’t care about the people, we only care about the oil” – that has created problems.

5. Does Westernization offend the region?

Important Islamic thinkers and writers have decried Western influence: we don’t want it imposed upon us. Jalāl Āl-e-Ahmad called it “Westoxification”.  And I believe it was Hassan al-Banna of Egypt who coined the term “Western syphilization”. I found John Esposito’s books helpful.  I think it was The Oxford Encyclopedia of the Modern Islamic World which exposed me to many of the Islamic thinkers.

6. So what to do?

~ In these COVID times countries’ borders are closed so you cannot volunteer in Lebanon or Jordan.

~ Now is a great time to read more. I hope the above outline has inspired you to learn more.

~ After speaking to him about his career path, I proposed to Omar, whose family fled Iraq that he write and speak about Iraq. Educate the world.

~ In a consult with a Parisian couple, I suggested that they see if it is possible to volunteer in the slums of Paris – banlieue – where many Moroccan, Tunisian and Algerian immigrants live.  There they could hear the stories of the despair about what is going on in the MENA region and why they left.


I thank the many people who have helped and want to help refugees in the Middle East or their home country.  I think we can do better though. We can learn current events, history, philosophy, and tenets of Islam so that we can more graciously enter into a culture that is different than our own.

Continue Reading Want to volunteer in Lebanon helping Syrian refugees? What do you know about Lebanon?